Retail Sales – Part Time

Lowe's Home Centers•Hillsborough, NJ

About The Position

The Customer Service Associate welcomes customers to Lowe’s and helps them find appropriate products and services for their home improvement needs. The role combines customer service with merchandise handling, product selection assistance, order and delivery processing, and maintaining stocked and organized merchandise. Associates are assigned to a department according to hiring needs and skillsets, such as appliances, cabinets, flooring, garden, hardware, tools, building materials, plumbing, electrical, paint, home décor, tool rental, or Pro Services. Daily duties may vary by department and may include preparing merchandise to meet customer needs, such as mixing paint or cutting materials. The position may involve occasional travel to meetings, training, or neighboring stores, and work in varying indoor and outdoor conditions.

Requirements

At least 6 months of experience using a computer to input, access, modify, or output information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or lift over 25 pounds with or without an accommodation.
Follow lifting guidelines that limit single lifts to 75 pounds; use team lifts minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran experience; Lowe’s encourages military and veteran talent to apply.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate, handle, and select merchandise.
Replenish merchandise by identifying empty shelf areas and down stocking products.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-train in other store areas to help provide customer service.
Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.

Benefits

Health insurance options, including health, dental, and vision insurance, for eligible associates.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including work/life services and no-cost counseling.
Education support, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount, including a 10% associate discount, and a broader discount platform.
Learning and development opportunities.
Optional Employee Stock Purchase Plan and/or deferred compensation plan, based on eligibility.
Annual bonuses and grant awards may be available as discretionary benefits based on eligibility.
Flexible schedules.