Customer Service Associate - Yorkville

Andrews•Toronto, ON

2d•Onsite

About The Position

The Customer Service Associate role is led by a customer-first mentality and demands strong skills and experience in clienteling and customer service excellence. This role requires structured problem-solving, planning, and organization skills, along with an innovative, collaborative, and cross-functional mindset, all maintained within a fast-paced operational environment. Andrews is on a strategic journey to deliver a best-in-class customer experience driven by its transition to an omnichannel business and operating model. The Customer Service Associate performs an essential role with their passion for providing best-in-class service to clients. Passionate about the fashion industry and the business, the Customer Service Associate continuously updates themselves on the latest developments in the fashion industry, trends, and knowledge of Andrews clients and the brands represented.

Requirements

Knowledge of Clienteling and luxury retail customer service skills and techniques
Experienced in a luxury retail sales environment
Inventory management
Microsoft 365 Suite: Outlook, Teams and SharePoint
Performance and metric driven high-achiever

Responsibilities

Represents the Andrews brand, delivering exceptional service through a natural desire to connect with clients – providing detail-oriented service by enquiring, anticipating, and meeting customer needs and expectations.
Aims to deliver the Andrews transformational shopping experience.
Continuously updates knowledge of the latest fashion trends, Andrew’s brand, and Andrew’s vendors to maintain relevance in the industry and provide the best service to clients.
Supports the broader team by actively contributing to in-store and company-wide events, promotions, and initiatives.
Supports the organization by assisting with daily tasks in the store and ensuring self-compliance with company policies and processes.
Receives and unpacks newly received merchandise and ensures all product is floor-ready (sized, steamed, security-tagged, etc.).
Prepares and ships customer orders following quality packing and shipping standards.
Accurately completes incoming and outgoing transfers, maintaining the integrity of the store's overall inventory.
Utilizes inventory management systems to maintain the integrity of the store's overall inventory.
Provides general support to the store, including tasks such as presentation of store, markdowns, reticketing, and replenishment.
Provides sales-floor assistance as required.
Provides support to digital functions as required (e.g., content creation, online chat function, store email inbox).
Provides daily task support to Management as required.
Demonstrates excellent communication skills with in-store team members as well as with team members in the organization.
Is comfortable with cross-functional collaboration, whether it is working with the in-store team or across the organization with the back office and digital teams.