Customer Service Associate

Dollar Tree•Pine Township, PA

5d•Onsite

About The Position

The Customer Service Associate helps deliver a great shopping experience for every customer. The role supports customers, handles sales transactions, maintains store security and company assets, stocks and recovers merchandise, receives and replenishes stock, and helps keep the store clean and presentable. Associates are expected to foster a positive, safe, and respectful environment through professional and friendly interactions. Other duties may be assigned.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent is preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions while working an assigned cash register.
Maintain security of cash and protect company assets.
Keep the store well-stocked and recover merchandise.
Receive merchandise, help unload trucks, and replenish stock in accordance with productivity standards.
Maintain a positive, safe, and respectful environment through professional and friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping all areas neat and presentable.
Perform other duties as assigned.