Customer Service Associate

Freightos•Bentonville, AR

21h•Hybrid

About The Position

7LFreight by WebCargo digitizes domestic and international rate management, quoting & booking for over 300 of North America’s logistics providers and carriers. We help move the world, offering incredible technology that simplifies the working life of the people who help get the goods we all use wherever they need to go. 7LFreight is a proud part of Freightos (Nasdaq: CRGO), the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This role involves managing the portfolio of 7LFreight’s trucking carriers, keeping their data accurate and our customers happy. The role requires a blended skill set including a professional email presence, phenomenal accuracy, and the ability to work in a dynamic environment. Responsibilities include processing and interpreting data from rate sheets (tariffs) and entering it into our proprietary system, and providing customer service for our tools via email, phone, and live chat.

Requirements

Good typing skills and accuracy: 45+ wpm typing / 8000kph 10-key
Excellent phone presence and ability to escalate calls to management
High proficiency in Microsoft Excel
Proficiency in Microsoft Office
Strong attention to detail
Ability to work in an unstructured environment
Strong communication skills--written and verbal
Ability to prioritize and think critically during busy work-flow periods
Comfortable working in a role requiring regular interactions with various employees within the company.
Hold vision of broader company goals, understand, present, and reach business objectives, with an ability to align company and customer strategy.
Methodical, organized and detail-oriented.
Proactiveness, assertiveness and self-confidence, even in stressful situations.
Ability to prioritize tasks in order to reach individual & company goals in a fast-paced environment.
Fluent English speaker and writer.

Nice To Haves

Related industry skills (freight, logistics, transportation, supply chain).
Additional languages (Spanish is a big plus!)
High School Diploma or equivalent
Minimum 1-year customer service/ data entry experience
Freight industry experience preferred but not required

Responsibilities

Manage the portfolio of 7LFreight’s trucking carriers, keeping their data accurate and our customers happy.
Process and interpret data from rate sheets (tariffs) and enter it into our proprietary system.
Provide Customer Service for our tools via email, phone and live chat.