Customer Service Associate - Temporary

Walgreens•Pearl, MS

About The Position

The Customer Service Associate delivers a distinctive customer experience by greeting and assisting customers, resolving issues, answering questions, and providing courteous, friendly, fast, and efficient checkout service. The associate operates an assigned cash register, handles purchases and payment transactions, recommends products, and helps maintain store presentation and merchandise inventory. The role also includes supporting store operations and asset protection, complying with applicable laws and company policies, maintaining displays and product placement, rotating and restocking consumable items, and assisting with store cleanliness. Associates provide customer service in the photo area and handle web pickup orders. They attend required training and complete assigned learning activities.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet and assist customers and patients with products and services; resolve issues and answer questions.
Model customer service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend products, trade-up items, and companion items.
Operate the assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using first in, first out practices and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders, then deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.