Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. Associates assist customers and patients, resolve issues, answer questions, and model customer-service best practices for team members. The position also supports store operations, including merchandise handling and displays, inventory and record maintenance, asset protection, compliance with laws governing regulated products, food separation and stock rotation, and upkeep of store appearance. Additional duties include providing photo-area services, fulfilling web pickup orders, completing assigned tasks, and attending required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by the store manager or shift leader.
- Follow asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super structure, and sale displays; complete resets and revisions as directed.
- Assist with separating food items and placing products according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Use store systems and store equipment.
- Provide photo-area customer service, including digital passport photos, poster printing and creative machine services, and suggestive selling of promotional photo products.
- Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
