Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales at an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Associates model and share customer service practices with team members, including courteous interpersonal habits and proactively identifying and meeting customer needs. Operational duties include assisting customers, recommending products, processing purchases and transactions, maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, and supporting inventory and records. The associate follows asset-protection procedures and applicable laws for regulated products; constructs and maintains displays; assists with product placement, food separation, stock rotation, and restocking; and uses store systems and equipment. The role also provides photo-area services, handles web pickup orders, helps maintain the interior and exterior of the store, follows company policies, maintains respectful coworker relationships, and completes assigned tasks. The associate attends training and completes assigned PPLs. This is a temporary position. The schedule must be flexible and may include evenings and weekends. Preferred qualifications include six months of retail experience and prior Walgreens work experience.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Deliver a distinctive, delightful customer experience and provide courteous, fair, friendly, and efficient checkout service.
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer service best practices with team members.
- Recommend products, trade-up items, and companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies, rotate consumable stock using first in, first out, and restock outs.
- Use store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
No Education Listed
