Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, answers questions, resolves issues, and shares customer-service best practices with team members. Responsibilities also include processing purchases and other transactions; recommending products; maintaining merchandise, inventory, displays, and store cleanliness; following asset-protection procedures and laws for regulated products; and assisting with food handling and stock rotation. The associate provides photo-area services, fulfills web pickup orders, maintains respectful relationships with coworkers, follows company policies, completes assigned tasks, and attends required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues.
- Model and share customer-service best practices with team members, including courteous and proactive customer interactions.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Register purchases and handle cash and change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first-in, first-out and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
