Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients with products and services, resolves issues, answers questions, and shares customer-service best practices with team members. Responsibilities also include recommending products, processing purchases and related transactions, maintaining and merchandising the store, checking in and pricing merchandise, and following asset-protection procedures and laws governing regulated products. The associate helps construct displays, complete resets, handle food separation and stock rotation, provide photo-area services, fulfill web pickup orders, and maintain the store’s interior and exterior condition. The role follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
