Customer Service Associate

Walgreens•Silsbee, TX

2d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive customer experience while processing sales at an assigned cash register. The role provides courteous, friendly, fair, fast, and efficient checkout service, helps customers and patients with products and services, and resolves questions or issues to support a positive experience. The associate performs a range of store operations, including recommending products, processing purchases and transactions, maintaining merchandise and displays, supporting inventory and stock rotation, and following asset protection and regulated-product requirements. The position also provides services in the photo area, handles web pickup orders, helps maintain the store’s appearance, and completes assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Implement asset protection procedures to identify and minimize profit loss.
Follow state and local laws for regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.