Customer Service Associate

Goodwill Industries of Central Texas•City of Cohoes, NY

10d•$14 - $15

About The Position

The Customer Service Associate is responsible for providing fast, friendly, and accurate transactions at the point of sale and a positive experience for Goodwill customers. The role also stocks and maintains merchandising standards on the sales floor while keeping the environment clean and safe, and promotes Goodwill Central Texas’s mission and values. The associate provides welcoming customer service, communicates sales promotions and events, assists customers with questions or concerns, and maintains cooperative working relationships with team members. The role follows store procedures, processes payments and refunds, maintains an organized workstation, and carries out merchandising, pricing, and salvaging standards. The associate may also help train new associates and staff cross-trained on the point-of-sale system. The position follows safety and risk procedures, uses personal protective equipment and power equipment responsibly, participates in safety meetings and drills, and helps prevent workplace and customer accidents. The associate supports the training and development of program participants, works respectfully across cultures, and contributes to the organization’s diversity and inclusion efforts. Employment is contingent upon successfully completing a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.

Requirements

0–3 years of relevant experience.
Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Excellent organizational skills and ability to prioritize.
Excellent decision-making skills.
Strong attention to detail.
Ability and desire to provide excellent customer service.
Ability to interact with a diverse population in a human-services setting.
High level of initiative and self-motivation.
Perseverance and commitment to completing the job.
Knowledge or expertise in working with people with disadvantages and/or disabilities and barriers.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Provide fast, friendly, and accurate transactions at the point of sale.
Create a welcoming customer experience by greeting, assisting, and thanking customers, communicating promotions and events, and addressing concerns and complaints to the customer’s satisfaction.
Maintain a favorable image of Goodwill Central Texas and cooperative working relationships with employees.
Follow policies, procedures, and timely directives; process payments, refunds, and promotional discounts according to procedure.
Keep the workstation clean and organized.
Carry out merchandising, pricing, price-check, and salvaging standards.
May assist with training new customer service associates and other staff cross-trained to use the point-of-sale system.
Follow safety and risk procedures, use and maintain personal protective equipment, participate in safety huddles, meetings, and drills, and help reduce workplace and customer accidents.
Use proper lifting techniques and use power equipment responsibly with appropriate certification.
Identify recalled products and remove them from processing appropriately.
Support a work environment that trains and develops program participants, assist with their training and development, and perform duties in a way that promotes employment and a quality participant experience.
Work respectfully and effectively across cultures, support diversity and inclusion efforts, and serve as a positive role model.
Be familiar with the Team Member Handbook and organizational policies, including how to find current versions on the intranet.
Perform other duties as assigned.