Retail Sales – Part Time
About The Position
The Customer Service Associate combines customer service skills and care for people to help customers feel comfortable shopping at Lowe’s and solve home improvement challenges. The associate welcomes customers, helps them find products and services, assists with merchandise, and works to ensure customer needs are met. Associates are assigned to a department based on hiring needs and skillsets; departments may include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Daily duties vary by department and may include preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. The role involves interacting with customers throughout the day and organizing merchandise. Associates may occasionally load merchandise and may cross-train in other store areas. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor weather conditions, extreme heat or cold, wet, damp, humid, windy, or drafty environments, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or help from a trained coworker.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Ability to lift at least 25 pounds unassisted or more than 25 pounds with or without an accommodation.
- Follow lifting guidelines, limiting single lifts to 75 pounds; use team lifts minimally starting at 75 pounds or when needed.
- Use powered equipment as required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-train in other store areas to help deliver customer service.
- Prepare merchandise in the department based on customer needs, including tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, and cutting blinds.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Complete other duties as assigned.
Benefits
- Competitive pay and flexible schedules.
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% Associate Discount.
- Track to the Trades program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
