Customer Service Associate - Automotive Finishes

Sherwin-Williams•Merrillville, IN

2d•Onsite

About The Position

The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. This role ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. The associate is also responsible for receiving and preparing orders, safely moving and loading products, providing customer service, monitoring inventory, and operating color retrieval and paint mixing machine equipment as needed. This is a part-time position located at Automotive Branch #9349 in Merrillville, IN, with a work schedule aligning with Monday through Friday, 8:00 AM to 5:00 PM, subject to business needs. The role involves customer contact, including minors, and access to valuable company assets, necessitating a criminal history review for business and safety protection.

Requirements

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted driver’s license
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, with or without reasonable accommodation

Nice To Haves

Have at least a High School diploma or GED
Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)
Have at least one (1) year of work experience in customer service, retail, or sales

Responsibilities

Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
Load and unload products from deliveries
Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
Assist customers in person and over the phone
Process sales transactions in the POS accurately and consistently with policies and procedures
Communicate and cooperate with supervisors and coworkers
Keep a clean and safe working environment and optimize space utilization
Follow quality service standards and comply with procedures, rules, and regulations
Ensure that the stockroom is organized
Operate color retrieval and paint mixing machine equipment as needed
Comply with inventory control procedures and assist with physical inventory process
Complete Monthly and Quarterly Safety Training