Customer Service Associate

Walgreens•Town of Sand Lake, NY

2d•$16 - $21

About The Position

Models and delivers a distinctive customer experience while registering sales on an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role supports customers throughout the store, handles transactions and merchandise, maintains store displays and cleanliness, and follows company procedures and applicable laws. It also provides photo-area services and assists with customer web pickup orders. The associate attends requested training and completes assigned learning activities.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance through resolution.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised, take inventory, maintain records, and check in and price merchandise as directed.
Follow asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws for regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays, and complete resets and revisions as directed.
Assist with food separation and product placement according to policy, rotate consumable stock using first-in, first-out practices, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations.
Monitor and fulfill web pickup orders in Picture Care Plus, including picking items and delivering orders to customers at the store.
Assist with exterior and interior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.