Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers help with products and services, resolves issues, and shares customer-service best practices with team members. The associate handles register transactions, including cash, change, voids, returns, refunds, rain checks, and exchanges; recommends products; maintains clean, well-merchandised counters and shelves; checks in and prices merchandise; and supports inventory, displays, resets, and product rotation. The role follows asset-protection procedures and applicable laws for regulated products, supports safe food separation and placement, and maintains store cleanliness and appearance. Additional duties include providing photo-area services such as digital passport photos and poster printing, fulfilling and delivering web pickup orders, learning store systems and equipment, maintaining respectful coworker relationships, following company policies and procedures, completing assigned tasks, and attending required training and PPLs.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend items for sale, trade-up items, and companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with separating and placing food items according to policies and procedures.
- Assist with consumable-item stock rotation using first in, first out, and restock outs.
- Develop and maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photo service, poster printing, use of the creative machine, and promotional photo-product suggestive selling.
- Monitor web pickup orders in Picture Care Plus, pick ordered items, and deliver orders to customers at the store.
- Help maintain clean, neat, orderly interior and exterior store conditions and appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
