Customer Service Associate (part-time)

Southern States Cooperative•Mount Airy, MD

5d•Onsite

About The Position

The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking. This role involves greeting customers, processing transactions, making recommendations, answering phone calls, replenishing merchandise, monitoring store entrances and exits, and performing daily housekeeping duties to ensure a neat, clean, and welcoming environment. The position may also involve assisting with other team functions and performing other assigned job duties. The pay starts at $15.00 an hour.

Requirements

Able to consistently demonstrate customer-focused interpersonal skills, communicate in a positive and professional manner.
Able to learn and consistently demonstrate knowledge of facility guidelines and standard operating procedures for handling cash and utilizing point of sale equipment.
Able to learn and effectively apply knowledge of a variety of store merchandise to correctly answer general customer questions and make recommendations.
Attention to detail to perform check-out, exchange and return transactions, handle cash accurately and maintain awareness of merchandise to reduce incidences of loss.
Ability to operate cash register and debit/credit card machine.
Ability to work defined work schedule, which may change from week to week, and to report to work on time.
Ability to work extended hours to meet business demands.
Reliable transportation.

Nice To Haves

High school diploma or GED.
Additional coursework in agriculture, plant science, animal science or a related field.
6 months of experience in a retail setting providing excellent customer service and operating point of sale equipment.
Experience in agribusiness or related field.

Responsibilities

Greets customers in a welcoming and professional manner, utilizing customer-focused interpersonal skills.
Works safely to prevent harm to self, customers, co-workers, equipment, or inventory.
Processes checkout, exchange, and return transactions using cash registers and credit/debit card terminals, handling discounts and cash accurately.
Makes helpful recommendations to customers and identifies opportunities for additional sales.
Answers incoming phone calls professionally, providing information on order status, product availability, sales, promotions, and store events.
Replenishes merchandise and ensures a neat and professional presentation of products on shelves.
Monitors entrances and exits to promote store safety and security, and escalates security concerns.
Performs daily housekeeping duties to maintain a neat, clean, and welcoming environment.
Provides assistance with a variety of other functions to support the team.
Performs all other job functions as assigned.