Customer Service Associate - Temporary

Walgreens•Neenah, WI

About The Position

The Customer Service Associate delivers a distinctive, welcoming customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients with products and services, resolves issues, answers questions, and models Walgreens customer-service practices for teammates. The associate handles sales transactions, recommends products, maintains merchandise and displays, supports inventory and stock rotation, and follows asset-protection procedures and laws governing regulated products. The role also provides service in the photo area, fulfills web pickup orders, and helps maintain a clean and orderly store. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service; recommend items, trade-up products, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed by the store manager or shift leader.
Implement asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Use store systems and equipment as needed.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.