Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and shares customer-service best practices with team members. Responsibilities include operating a cash register and handling purchases, payments, returns, refunds, and exchanges; recommending products; maintaining merchandise, displays, inventory, and records; and following asset-protection procedures and regulations for controlled products. The associate also supports product placement and stock rotation, provides photo-area services, fulfills web pickup orders, and helps maintain a clean and orderly store. The position requires completing assigned training and other tasks as directed.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient service, and recommend items, trade-up products, or companion items.
- Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with separation and placement of food products according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete assigned PPLs.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
