Customer Service Associate - Shakopee, MN - (Full-Time)

Goodwill-Easter Seals Minnesota•Shakopee, MN

10h•Onsite

About The Position

This position is responsible for fast, friendly, and accurate transactions at the point of sale. The role involves providing a positive customer experience, stocking and maintaining merchandising standards on the sales floor, and ensuring a clean and safe environment. The Customer Service Associate will promote and adhere to the Goodwill-Easter Seals mission and values. In a typical day, a Customer Service Associate can expect to create a high level of customer service throughout the store, ensuring all customers experience a welcoming atmosphere. They will follow policies and procedures, execute directives in a timely manner, and provide a work environment to train and develop participants in achieving their goals. Additionally, they will help contribute to a safe, welcoming environment for employees and customers.

Requirements

Ability to effectively communicate with supervisors, employees and customers
Ability to work independently and coordinate multiple projects simultaneously
Excellent organizational skills, ability to prioritize
Excellent decision-making skills
Strong attention to details
Ability and desire to provide excellent customer service
Ability to interact with a diverse population in a human-services setting
High level of initiative and self-motivation
Perseverance and commitment to getting the job done
Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers
Open schedule availability including a combination of days, nights, and weekends, totaling at least 35 hours per week
Willingness and ability to be cross-trained, and to train in new employees.

Nice To Haves

High school diploma or equivalent preferred

Responsibilities

Creates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.
Follows policies and procedures and executes directives in a timely manner.
Provide a work environment to train and develop participants in achieving their goals.
Help contribute to a safe, welcoming environment for employees and customers.
Responsible for fast, friendly, and accurate transactions at the point of sale.
Responsible for providing a positive customer experience to Goodwill customers.
Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment.
Promotes and adheres to Goodwill-Easter Seals mission and values.