Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role involves engaging customers and patients, offering assistance with products and services, resolving issues, answering questions, and sharing customer-service best practices with team members. Operational duties include processing customer purchases, handling cash and transactions, recommending products, maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, and supporting inventory and records. The associate follows asset-protection procedures and applicable laws for regulated products; maintains displays and completes resets; supports food separation and stock rotation; and uses store systems and equipment. The associate also serves customers in the photo area, handles web pickup orders, helps maintain the store’s interior and exterior, complies with company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training and learning activities.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient service.
- Recommend products, trade-up items, and companion items to customers.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with separating food items and placing products according to policies and procedures.
- Assist with consumable-item stock rotation using the first-in, first-out method and restock outs.
- Use store systems and equipment with working knowledge.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
- Monitor web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
