Customer Service Associate

ZED Electric•San Diego, CA

19d•$28 - $28•Onsite

About The Position

ZED Electric, a well-established electrical service company in San Diego since 1995, is seeking a Customer Service Associate (CSR) to join their growing team. This on-site, full-time role is crucial as the first point of contact for customers, providing essential support to both the office and operations team. The CSR will handle inbound calls, schedule appointments, follow up with customers, and manage daily office operations, working closely with the Operations Manager. This customer-facing role emphasizes communication, organization, responsiveness, and follow-through, ensuring a smooth and professional customer experience.

Requirements

1–3+ years in customer service, call center, or office role
Strong phone communication skills
Organized and able to multitask in a fast-paced environment
Tech-savvy (iPhone, Google Workspace, CRM/software systems)

Nice To Haves

Experience in home services (electrical, plumbing, HVAC) is a plus
ServiceTitan experience is a plus

Responsibilities

Answer incoming calls promptly and professionally
Assist customers with service requests and questions
Deliver a high-quality customer experience on every interaction
Schedule service appointments accurately using company software
Gather and enter complete customer information
Coordinate with the operations team to support daily workflow
Follow up with customers on open or unsold estimates
Re-engage customers to schedule service
Help convert opportunities into booked jobs
Contact customers regarding outstanding invoices
Communicate professionally to resolve payment issues and customer follow-through
Maintain accurate customer records and job notes
Assist with general office coordination and tasks as needed