Customer Service Associate
About The Position
UNM Parking & Transportation Services (PATS) is recruiting two (2) 3/4-time Customer Service Associates to ensure consistent and reliable daily coverage across three primary operational locations. These positions work collaboratively to maintain uninterrupted service, provide on-site support, and ensure operational continuity across all assigned areas. Each associate will share primary responsibility for coverage of the outdoor Bike Valet, the Transportation Information Center (TIC), and special event support, while also overseeing student employees, managing schedules, and supporting workforce accountability. This structure ensures redundancy, flexibility, and consistent leadership presence across all locations.
Requirements
- High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
- Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Nice To Haves
- Experience supervising or coordinating students or part-time employees.
- Experience managing multi-site coverage and staffing logistics.
- Experience in operations, scheduling, or workforce coordination.
- Demonstrated ability to manage multiple locations or priorities simultaneously.
- Experience providing oversight or direction to employees or teams.
- Strong organizational, communication, and problem-solving skills.
- Ability to work independently and collaboratively in a team-based environment.
- Proficiency in Excel, Google Sheets, or similar tools.
- Strong proficiency with computer systems, applications, and operational tools, including the ability to utilize technology to improve workflows, increase efficiency, and support daily operations.
- Familiarity with UNM campus and service locations.
Responsibilities
- Provide daily operational coverage at the bike valet, TIC, & special events, ensuring consistent staff presence and service delivery.
- Work collaboratively with the second associate to ensure seamless coverage and transition between locations and shifts.
- Serve as a primary backup resource, stepping in to cover staffing gaps, callouts, or high-demand periods.
- Develop and manage monthly schedules for 10+ student employees across multiple locations.
- Coordinate real-time schedule adjustments to maintain full operational coverage.
- Oversee student employees, including: Monitoring attendance, punctuality, reliability, uniform compliance (safety vests), Providing on-site direction and support, Relaying performance concerns, attendance issues, and operational challenges to the direct supervisor.
- Ensure accurate tracking of work locations for each employee.
- Maintain consistent communication with student employees regarding schedules, expectations, and updates.
- Assist with data entry and clean-up of reports.
- Assist with onboarding and training coordination for new student employees.
- Identify and communicate staffing gaps, scheduling conflicts, and operational risks with supervisor.
- Maintain professionalism, confidentiality, and compliance with university policies.
- Perform other related duties as assigned.
Benefits
- medical, dental, vision, and life insurance
- educational benefits through the tuition remission and dependent education programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
