Customer Service Associate
Heritage Landscape Supply Group•Houston, TX
•Onsite
About The Position
Sprinkler Warehouse is the largest online lawn sprinkler supply store in the nation. We love the excitement of being the biggest and best e-commerce website in our industry. We're proud of our fun and rewarding work environment. You'll be glad you applied to Sprinkler Warehouse. This is a full-time position located in a physical office setting with friendly, team-oriented staff. Candidates should anticipate a fast-paced, productive environment. We offer bonus opportunities and a fun place to work with lots of benefits.
Requirements
- A passion for working with people and offering outstanding customer support
- The ability to use multiple computer applications while talking to clients over the phone.
- Excellent written and verbal communication skills.
Responsibilities
- Answers calls from customers wanting to place an order from our e-commerce website
- Answer incoming customer inquiries about product details, return policies, billing issues, and general concerns.
- Record customer information within our customer service database.
- Engage with clients in a friendly and professional manner while assisting them with their online orders.
- Offer support and solutions to customers in accordance with the company's customer service policies.
Benefits
- Free Snack room (drinks, snacks, coffee)
- Bonus Opportunities Available
- Competitive weekly/bi-weekly pay
- discretionary bonuses
- 401(k) with company match
- Employee Stock Purchase Plan
- paid time off (vacation, sick, volunteer, holidays, birthday, floating)
- medical/dental/vision
- flexible spending accounts
- company-paid life and short-term disability
- optional long-term disability
- additional life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
