Retail Sales – Part Time
About The Position
As a Customer Service Associate at Lowe’s, you provide friendly, professional service and help customers find products and services for home improvement projects. You listen to customers, answer questions, assist with product selection and handling, and help ensure their needs are met. Depending on hiring needs and your skills, you may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. The position involves organizing and replenishing merchandise, processing orders and deliveries, guiding customers through shopping or checkout, and preparing merchandise to meet customer needs. Examples include tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may occasionally load merchandise and cross-train in other store areas. Travel is not regularly required, though occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors and outdoors, with exposure to varying weather and temperatures, damp or windy conditions, noise, and moving or shaking objects and equipment. The role may require prolonged standing, sitting, lifting, and other physical activities. Single lifts are limited to 75 pounds, with team lifts or powered equipment used as appropriate and according to guidelines.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities needed for the job.
- Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, select, and handle merchandise.
- Replenish merchandise by identifying empty shelf areas and down stocking supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-train in other store areas to support customer service.
- Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program with concierge and work/life services and no-cost counseling
- Tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Associate discount and broad discount platform
- Potential annual bonuses, Employee Stock Purchase Plan enrollment, deferred compensation plan, and grant awards, subject to eligibility
- Learning and development opportunities
- Flexible schedules
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
