Customer Service Associate - Temporary

Walgreens•Paducah, KY

1d•Onsite

About The Position

The Customer Service Associate delivers a distinctive, welcoming customer experience and provides courteous, fair, friendly, and efficient checkout service. The role registers sales, assists customers and patients with products and services, resolves issues, answers questions, and demonstrates customer service best practices. It also supports store operations through merchandise handling, stocking, displays, inventory, asset protection, compliance with laws for regulated products, photo services, web order pickup, and store maintenance. Associates complete assigned training and other tasks, maintain respectful relationships with coworkers, and comply with company policies and procedures. This is a temporary role requiring a flexible schedule that may include evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices, including courtesy, eye contact, proactively offering help, identifying customer needs, and assisting until customers are satisfied.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Implement asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures, including specified shelf placement for raw and frozen meats.
Rotate consumable stock using first-in, first-out procedures and restock outs.
Use store systems and equipment; provide photo-area services, including digital passport photos, poster printing, creative-machine services, and suggestive sales of promotional photo products.
Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
Maintain clean, neat, and orderly store conditions and appearance, including interior and exterior areas.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.