Customer Service Associate
About The Position
Models and delivers a distinctive, delightful customer experience by registering sales on an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Shares customer-service best practices with team members. Provides efficient service, recommends products and companion items, processes purchases and related transactions, and maintains clean, well-merchandised counters and shelves. Checks in and prices merchandise, takes inventory, maintains records, supports asset protection, and follows laws concerning regulated products. Constructs and maintains displays, completes resets, assists with food handling and stock rotation, and restocks merchandise. Uses store systems and equipment; provides photo-area services, including digital passport photos and poster printing; and handles web pickup orders. Helps maintain a clean and orderly store, follows company policies, maintains respectful coworker relationships, and completes assigned tasks and training.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
- Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient checkout service.
- Recommend products, trade-up items, and companion items.
- Register purchases and process cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock-outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photo service, poster printing, creative-machine services, and promotional photo-product recommendations.
- Monitor, pick, and deliver web pickup orders to customers.
- Help maintain a clean, neat, and orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
