Customer Service Associate - Full Time

Scheels All Sports•Appleton, WI

7d•Onsite

About The Position

Customer Service associates are responsible for creating a positive and personal experience for every customer. The Customer Service associate will operate the register, handle cash, and be knowledgeable about store products and promotions to resolve customer inquiries and issues. This role also involves training new cashiers and assisting with other front-end projects as needed. As an employee-owner, you’re expected to actively contribute to a culture that thrives on delivering a personalized WOW customer experience, having a team-first, winning mentality, learning and adapting to constant change, taking pride in work and thinking like owners, and expecting honesty and integrity in all that we do.

Requirements

High school diploma or general education degree (GED)
1+ years of cashiering experience or training, or equivalent combination of education and experience
Ability to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Responsibilities

Greet all customers with a smile when entering and exiting the store
Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store
Treat merchandise with care, and bag purchases carefully and efficiently
Promote the Scheels Visa card and clearly explain all benefits
End each transaction by saying “thank you” to every customer
Operate the register system, follow all cash handling policies, and be knowledgeable in store products and policies as they pertain to customer service
Resolving problems that involve several variables in standardized processes
Perform basic math, calculate discounts, make change, and accurately balance the cash drawer
Maintain an awareness of in-store events and promotions
Complete Customer Service projects and delegate to other cashiers when needed
Assist in the training of new Customer Service Associates and Cashiers
Assist with all other duties as assigned
Ability to work assigned schedule, which may include varied hours, evenings, weekends, and holidays