Customer Service Associate (LEGACY)

Tree of Life Canada•Vaughan, ON

9d•CA$40,000 - CA$45,000

About The Position

Legacy Distributors Inc. is focused on providing the highest quality food products from around the world to the retail, food service, and industrial markets. We are importers, exporters, and distributors of some of the finest food products available and Ontario’s leader in bakery items. Our partner brands include Upper Crust, Boulart, English Bay, Calla Foods, Ace Bakery and many other fine brands. We are an Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. We are committed to meeting the needs of persons with disabilities. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided. When your interview is being scheduled, please advise the recruiter of how we might be able to support your participation.

Requirements

High School Diploma required
Minimum of 1 years’ experience working in a customer service / sales administration environment.
Excellent interpersonal, written and oral communications skills in English
Proficiency in MS Office required.
Excellent customer service oriented attitude with ability to get along with diverse personalities and communicate effectively with customers and all levels of Tree of Life associates.
Must be tactful, mature and flexible with good reasoning abilities and sound judgement.
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.

Nice To Haves

French an asset.
SAGE50 and EDI experience an asset.

Responsibilities

Receive and process sales orders received via telephone, e-mail or fax.
Review orders on hold and ensure action has been taken.
Record customer issues/complaints and follow up required.
Provide service and information to the sales force (i.e. stock status, item details, promotional details, delivery status, etc.).
Process of EDI orders.
Process internal sample requests and employee orders.
Process customer return/credit requests.
Co-ordinate cancellation and re-bill of orders with errors.
Handle and track all customer calls/enquiries/complaints.
Co-ordinate product returns with transport companies.
Follow-up daily regarding unshipped order statuses.
Maintain good attendance, safe work practices and maintain safeguards of confidential company information.
Other duties and special projects as requested.