Customer Service Associate
Lacks Valley Stores•McAllen, TX
•Onsite
About The Position
As a customer service associate you will be responsible for assisting customers with their inquiries, feedback, requests and in playing a crucial role in building and maintaining positive customer relationships.
Requirements
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Customer-focused attitude and ability to empathize
- Basic computer proficiency
- Problem-solving and conflict resolution abilities
- Adaptability and willingness to learn
- Patience and resilience in handling challenging situations
- Ability to work in a team and follow guidelines
- Attention to detail for accurate order processing
- Must be able to read, write, and speak English fluently
- Fluency in Spanish is highly preferred
Nice To Haves
- Previous customer service experience is a plus
Responsibilities
- Provide accurate and helpful information to customers who have questions about products, services, or policies
- Address customer concerns by conducting thorough investigations, identifying underlying causes, and offering prompt and satisfactory resolutions
- Process customer contracts, handle transactions, and handle credit applications
- Provide product or service recommendations based on customer's needs and preferences
- Update customer information such as customer records and contact information in company's database
- Handle customer inquiries via phone, email, and in person
- Maintain a positive and professional demeanor when interacting with customers, even in difficult situations
- Perform other duties as assigned by management
- Read, write, and speak English fluently
- Fluency in Spanish is highly preferred
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
