Customer Service Associate

Walgreens • South Boston, MA

2d

About The Position

The Customer Service Associate delivers a distinctive, delightful customer experience by providing courteous, fair, friendly, and efficient service. The role operates an assigned cash register, assists customers with products and services, resolves issues, and recommends merchandise. It also supports store operations, merchandising, inventory, asset protection, regulated-product compliance, photo services, online order pickup, and store cleanliness. The associate completes assigned training and other duties as directed.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model and share customer-service best practices, including courtesy, eye contact, proactively offering help, identifying customer needs, and assisting until customers are satisfied.
• Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
• Operate the assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or as directed by the store manager or shift leader.
• Follow asset-protection procedures to identify and minimize profit loss.
• Comply with state and local laws governing regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to applicable policies and procedures.
• Rotate consumable stock using first-in, first-out practices and restock outs.
• Use store systems and equipment as needed.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
• Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
• Help maintain clean, neat, orderly interior and exterior store conditions.
• Follow company policies and procedures and maintain respectful relationships with coworkers.
• Complete assigned training and PPLs, special assignments, and other tasks as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed