Retail Sales – Part Time
About The Position
The Customer Service Associate welcomes Lowe’s customers and helps them find the right products and services for their home improvement needs. The role involves listening to customers, answering questions, helping them select and locate products, handling merchandise, and ensuring customer needs are met. Associates may occasionally load merchandise and will organize and replenish products. Daily responsibilities vary by department and may include preparing merchandise to meet customer needs, such as mixing paint, cutting pipe, wood, drywall, or blinds, and guiding customers through shopping or checkout. Associates work in one of the following departments, depending on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Cross-functional training in other store areas may be required. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include both indoor and outdoor conditions, extreme heat or cold, wet or humid environments, wind or drafts, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
Requirements
- Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- Six months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
- Follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts or powered equipment as required.
Nice To Haves
- Six months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to support customer service.
- Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options.
- Tuition assistance and other education support programs, including trade skills scholarships.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% Lowe’s Associate Discount and broad discount platform.
- Flexible schedules.
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
- Flexible spending and health savings accounts.
- Employee Assistance Program with concierge, work/life services, and no-cost counseling.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Other discretionary benefits, based on eligibility, including annual bonuses, deferred compensation plan enrollment, and grant awards.
- Wellness programs.
- Learning and development opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
