Customer Service Associate - Temporary

Walgreens•Pinellas Park, FL

2d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience by providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients with products and services, resolves questions and issues, and shares customer-service best practices with team members. The associate operates a cash register, handles customer purchases and related transactions, recommends products, and supports store operations. Duties include merchandising, inventory and stock rotation, asset protection, compliance with laws governing regulated products, maintaining store displays, and helping keep the store clean and orderly. The role also provides photo-area services and handles web pickup orders. The associate attends required training and completes assigned learning activities, follows company policies and procedures, maintains respectful coworker relationships, and completes other assignments as directed.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices with team members, including courteous and proactive interactions.
Provide courteous, friendly, fast, and efficient service, recommend products and companion or trade-up items, and operate the assigned cash register.
Collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed by the store manager or shift leader.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policy; rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.