Customer Service Associate - Temporary

Walgreens•Cheval, FL

2d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience, registers sales on an assigned cash register, and provides courteous, fair, friendly, and efficient checkout service. The role assists customers with products and services, resolves issues, answers questions, and demonstrates customer-service best practices to team members. Responsibilities also include recommending products, processing purchases and transactions, maintaining merchandise and displays, checking in and pricing items, supporting asset protection and compliance with laws governing regulated products, and assisting with stocking and food-product placement. The associate uses store systems and equipment, provides services in the photo area, fulfills web pickup orders, and helps maintain the store’s interior and exterior. The role also involves completing assigned tasks and attending training and required learning activities.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices with team members, including greeting, eye contact, courtesy, proactive assistance, and identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient service.
Recommend items for sale, including trade-up and companion products.
Register purchases on an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Implement company asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items appropriately and place products according to policies and procedures.
Assist with consumable-item stock rotation using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.