Customer Service Associate - Temporary

Walgreens•Marietta, GA

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role involves assisting customers with products and services, resolving issues, answering questions, processing transactions, and recommending items for purchase. The associate supports store operations by maintaining merchandise and displays, checking in and pricing products, taking inventory, rotating and restocking consumables, and following asset protection and regulated-product requirements. Additional duties include photo-area services, processing and delivering web pickup orders, maintaining the store’s appearance, following company policies, completing assigned tasks, and attending required training.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient service.
Recommend products, trade-up options, and companion items.
Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws concerning regulated products such as alcohol and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures; rotate and restock consumable items using the first-in, first-out method.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, and orderly interior and exterior store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Attend training and complete PPLs requested by the manager or assigned by corporate.