Customer Service Associate - Temporary

Walgreens•Johnstown, PA

2d•Onsite

About The Position

The Customer Service Associate delivers a distinctive customer experience by greeting customers, offering assistance with products and services, answering questions, and resolving issues. The role provides courteous, friendly, fast, and efficient checkout service, recommends products, and completes customer transactions using an assigned cash register. The associate supports store operations by maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory and maintaining records; building displays; completing resets; rotating and restocking products; and following asset protection and regulated-product policies. The role also assists with store maintenance, photo services, web pickup orders, and other assignments. Associates comply with company policies, maintain respectful relationships with coworkers, and complete assigned training and learning modules.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues.
Model customer service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend items for sale, including trade-up and companion products.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow company asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Rotate consumable stock using first in, first out methods and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fill web pickup orders and deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.