Customer Service Associate - 501091

UToledo Current Employee • Toledo, OH

10d • $17 • Onsite

About The Position

The Customer Service Representative serves as the SBO’s primary contact for all patient billing inquiries. Acts as a liaison between UTMC/UTP and patients, providers and payers for all post care matters related to account resolution. Provides information regarding hospital billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Fulfills the organization’s mission of patient centered quality care by providing superior customer service to the patient community.

Requirements

• High School diploma or equivalent required
• Superior verbal and written communication skills. Utilizes effective communication to provide excellent customer service.
• Strong attention to detail
• Strong interpersonal and customer service skills
• Basic knowledge of insurance processing terminology
• Strong interpersonal/client relation skills and the ability to work effectively with a wide range of customers in a diverse environment.
• Working knowledge and understanding of the laws governing billing and collection practices required.
• Ability to comply with procedural guidelines and maintain confidentiality
• Ability to work independently, prioritize and complete tasks within established timeframes.

Nice To Haves

• At least one (1) year experience in physician office or hospital setting preferred
• College Course work or degree preferred.
• Epic Knowledge preferred
• Previous experience in call center or “dialer” environment preferred
• Knowledge of UB04 Billing Form and HCFA 1500 form preferred
• Demonstrated knowledge in ICD10, and CPT-4 coding

Responsibilities

• Serves as the SBO’s primary contact for all patient billing inquiries.
• Acts as a liaison between UTMC/UTP and patients, providers and payers for all post care matters related to account resolution.
• Provides information regarding hospital billing practices, policies, and patient billing statements.
• Assists patients in understanding billing statements to ensure swift resolution of outstanding balances.
• Fulfills the organization’s mission of patient centered quality care by providing superior customer service to the patient community.
• Actively participates in performance improvement activities as it relates to job duties.

Benefits

• Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED