Customer Service Associate - Temporary

Walgreens•Carmel, IN

About The Position

The Customer Service Associate provides a distinctive, welcoming customer experience and efficient checkout service. The role includes assisting customers with products and services, resolving questions and issues, recommending merchandise, and processing purchases and related transactions. The associate also supports store operations by maintaining merchandise displays and inventory, checking in and pricing products, rotating stock, following asset-protection procedures, and complying with applicable laws and company policies. Responsibilities include providing service in the photo area, fulfilling web pickup orders, helping maintain a clean and orderly store, completing assigned training, and carrying out other tasks as assigned. The position requires fluency in reading, writing, and speaking English, and willingness to work a flexible schedule that may include evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model customer-service best practices and provide courteous, friendly, fast, and efficient checkout service.
Recommend items, trade-up options, and companion products.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete training and assigned PPLs, special assignments, and other tasks.