Customer Service Associate - Temporary

Walgreens•Collierville, TN

2d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales at an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It also models customer-service best practices and Walgreens service traits with team members. Responsibilities span checkout and sales transactions, merchandise recommendations, store upkeep and merchandising, inventory and stock rotation, asset protection, and compliance with laws governing regulated products. The associate also supports photo services, web order pickup, and interior and exterior maintenance; maintains respectful coworker relationships; follows company policies and procedures; completes assigned tasks; and attends required training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices and Walgreens service traits with team members.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Follow asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.