Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It also models customer-service best practices, including proactive assistance and identifying and meeting customer needs. Operational duties include processing purchases, cash, change, voids, returns, rain checks, refunds, and exchanges; recommending products and companion or trade-up items; keeping counters and shelves clean and merchandised; taking inventory and maintaining records; checking in and pricing merchandise; and supporting asset protection and compliance with laws governing regulated products. The associate constructs and maintains displays, completes resets and revisions, supports food separation and product placement, rotates consumables using first in, first out practices, and restocks items. The position also involves learning store systems and equipment, providing photo-area services, handling web pickup orders, and helping maintain a clean and orderly store. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends training and completes requested PPLs.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends is preferred.
Responsibilities
- Provide courteous, friendly, fast, and efficient service to customers.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Recommend items for sale, including trade-up and companion items.
- Register customer purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using first in, first out practices and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
