Customer Service Associate - Temporary

Walgreens • Kentwood, MI

1d

About The Position

The Customer Service Associate delivers a distinctive and delightful customer experience by greeting customers, offering assistance with products and services, resolving issues, and providing courteous, fair, friendly, and efficient checkout service. The role registers sales, handles payments and customer transactions, supports merchandising and store operations, and maintains a clean and orderly store. It also includes customer service in the photo area and handling web pickup orders. The associate complies with company policies and procedures, maintains respectful coworker relationships, and completes assigned training and other tasks.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model and share customer service best practices, including courteous interpersonal habits and proactive service.
• Provide courteous, friendly, fast, and efficient customer service; recommend products, trade-up items, and companion items.
• Register purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or directed.
• Follow asset protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super structure, and sale displays; complete resets and revisions as directed.
• Assist with separating food items and placing products according to policies and procedures.
• Rotate consumable stock using the first-in, first-out method and restock outs.
• Use store systems and equipment.
• Provide photo-area service, including digital passport photos, poster printing, creative machine use, and suggestions for promotional photo products.
• Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive at the store.
• Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Attend training and complete assigned PPLs.
• Complete special assignments and other tasks as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed