Tax preparer 2027 / Customer Service

Jackson Hewitt•Phoenix, AZ

27d•Onsite

About The Position

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2027 tax season in the Ahawatukee, Phoenix, Scottsdale & Chandler area! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy! We provide an invaluable service in guiding our clients through tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that taxpayers don’t receive from DIY or other assisted providers. We take pride in that. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

Requirements

2+ years Customer Service experience
High School diploma or equivalent
Excellent communication and interpersonal skills
Ability to work in a fast-paced, high volume retail environment
Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

Nice To Haves

Bilingual Spanish is a plus

Responsibilities

Complete our online Jackson Hewitt Tax School and training
Conduct face-to-face tax interviews with clients
Provide expert explanation, preparation, and completion of accurate tax-related forms for clients - including multi-year, multi-state, and year-end tax forms
Provide clients with IRS audit support, complete E-filing, obtain signatures, and e-file these forms to IRS and state agencies
Collect and process client tax payments while ensuring timely tax return deposits
Answer tax questions and advise clients on future tax planning
Support office priorities through teamwork and collaboration with others