Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also models customer-service best practices, including courteous interpersonal habits and proactive assistance to identify and meet customer needs. Operational duties include recommending products and companion items; processing purchases, cash, change, voids, returns, rain checks, refunds, and exchanges; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory and maintaining records; and following asset-protection procedures and applicable laws for regulated products. The associate builds and maintains displays, completes resets, helps with food separation and placement, rotates and restocks consumable products, and maintains store cleanliness and appearance. The position also provides photo-area services, including digital passport photos and poster and creative-machine printing; handles promotional photo-product recommendations; and fulfills web pickup orders by monitoring, picking, and delivering orders to customers. The associate uses store systems and equipment, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends training and required PPLs.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
- Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.
Responsibilities
- Deliver a distinctive, courteous, friendly, and efficient customer checkout experience.
- Greet and assist customers and patients, answer questions, resolve issues, and model customer-service best practices.
- Recommend products, trade-up items, and companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
- Follow company asset-protection procedures and comply with state and local laws concerning regulated products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement, stock rotation using first in, first out, and restocking outs.
- Provide customer service in the photo area, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
- Monitor and fulfill web pickup orders, including picking items and delivering orders to customers at the store.
- Maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
