Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also models customer-service best practices and Walgreens service traits with team members. Operational duties include processing purchases and related transactions, recommending items, maintaining merchandise and displays, handling inventory and stocking tasks, and following asset-protection procedures and laws for regulated products. The associate supports photo services and web pickup orders, helps maintain store cleanliness and appearance, complies with company policies, maintains respectful coworker relationships, and completes assigned training and other tasks.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
- Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient checkout service.
- Recommend products, trade-up options, and companion items.
- Register purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed by the store manager or shift leader.
- Implement asset-protection procedures to identify and minimize profit loss.
- Follow state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to policies and procedures; rotate consumable stock using first-in, first-out and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive sales of promotional photo products.
- Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
- Help maintain a clean, neat, orderly interior and exterior store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
