Customer Service Associate - Temporary

Walgreens•Wheaton, IL

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and demonstrates customer service best practices. Responsibilities include operating a cash register and processing purchases, payments, returns, refunds, exchanges, and related transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; supporting inventory, product rotation, restocking, displays, and resets; and following asset protection procedures and laws for regulated products. The associate also supports photo services and web order pickup, helps maintain the store’s interior and exterior, follows company policies, maintains respectful coworker relationships, and completes assigned tasks and training. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that may include evenings and weekends. Six months of retail experience and prior Walgreens work experience are preferred. This role is temporary. Compensation depends on factors including geography, skills, education, and experience. The role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.

Responsibilities

Deliver a distinctive, delightful customer experience and provide courteous, fair, friendly, and efficient checkout service.
Greet and assist customers and patients, resolve customer issues, answer questions, and demonstrate customer service best practices.
Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items to customers.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
Follow company asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Provide customer service in the photo area, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.