Customer Service Associate

Walgreens•Lakewood, CO

7d•$17 - $21

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients by greeting them, offering help with products and services, resolving issues, and answering questions. The associate also shares customer-service best practices with team members. Operational duties include recommending products and related items; processing purchases, cash, change, voids, returns, rain checks, refunds, and exchanges; maintaining clean, well-merchandised counters and shelves; taking inventory and maintaining records; checking in and pricing merchandise; and supporting asset protection and compliance with laws governing regulated products. The associate builds and maintains displays, completes resets, supports food separation and product placement, rotates consumable stock using first-in, first-out practices, and restocks items. The role requires working knowledge of store systems and equipment and includes photo-area customer service, digital passport photos, poster printing, promotional photo product recommendations, and fulfilling and delivering web pickup orders. The associate helps maintain the interior and exterior of the store, follows company policies, maintains respectful coworker relationships, completes special assignments, and attends required training and learning modules.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend products for sale, including trade-up and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Follow state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly interior and exterior store condition.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.