Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also shares customer-service best practices with team members. Operational duties include processing sales and payments, handling returns and exchanges, maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, and supporting inventory and store displays. The associate follows asset-protection procedures and applicable laws for regulated products, supports food handling and stock rotation, and uses store systems and equipment. Additional duties include service in the photo area, fulfilling web pickup orders, maintaining the store's appearance, following company policies, attending assigned training, and completing other tasks as assigned.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient service at checkout.
- Recommend products, trade-up items, and companion items.
- Process purchases, collect cash, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with separation and placement of food items according to policies and procedures.
- Rotate consumable stock using first in, first out, and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver orders to customers at the store.
- Help maintain a clean, neat, and orderly store inside and outside.
- Follow company policies and procedures and maintain respectful coworker relationships.
- Attend training and complete assigned PPLs.
- Complete special assignments and other tasks as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
