Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role supports customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. The associate handles register transactions, merchandising, inventory and store maintenance, asset protection, and compliance with laws governing regulated products. Additional duties include supporting food handling and stock rotation, providing photo-area services, processing web pickup orders, completing assigned tasks, and attending required training.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model customer-service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed by the store manager or shift leader.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws governing regulated products, such as alcohol and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policy; rotate consumable stock using first-in, first-out practices and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
- Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
