Customer Service Associate - Temporary

Walgreens•Rapid City, SD

About The Position

The Customer Service Associate delivers a distinctive and delightful customer experience by assisting customers, resolving issues, answering questions, and providing courteous, friendly, fast, and efficient checkout service. The role registers purchases, handles cash and change, and processes voids, returns, rain checks, refunds, and exchanges. The associate also supports store operations by recommending products, maintaining clean and well-merchandised counters and shelves, taking inventory, checking in and pricing merchandise, maintaining displays, completing resets, rotating and restocking consumable products, and following asset protection and regulated-product requirements. Additional duties include separating and placing food items according to policy, assisting with photo services and web pickups, and maintaining the interior and exterior of the store. The position requires compliance with company policies and procedures, respectful relationships with coworkers, completion of assigned tasks, and participation in requested training. Applicants must be fluent in reading, writing, and speaking English, except in Puerto Rico, and be willing to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend items for sale, including trade-up and companion items.
Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges as needed.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed.
Follow company asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable products using first-in, first-out methods and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager or assigned by corporate.