Customer Service Associate

Lacks Valley Stores Ltd • Garza-Salinas Number 2 Colonia, TX

4d • Onsite

About The Position

As a customer service associate, you will be responsible for assisting customers with their inquiries, feedback, and requests, playing a crucial role in building and maintaining positive customer relationships. The essential job duties and responsibilities include providing accurate and helpful information, addressing customer concerns, processing contracts and transactions, updating customer information, and handling inquiries via phone, email, and in person. You must maintain a positive and professional demeanor, be able to read, write, and speak English fluently, and fluency in Spanish is highly preferred. You may also be asked to perform other duties as assigned.

Requirements

• Exceptional customer service skills, including effective communication, problem-solving, and empathy.
• Strong written and verbal communication skills.
• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Customer-focused attitude and ability to empathize.
• Basic computer proficiency.
• Problem-solving and conflict resolution abilities.
• Adaptability and willingness to learn.
• Patience and resilience in handling challenging situations.
• Ability to work in a team and follow guidelines.
• Attention to detail for accurate order processing.
• Must be able to read, write, and speak English fluently.

Nice To Haves

• Fluency in Spanish is highly preferred.
• Previous customer service experience is a plus.

Responsibilities

• Assist customers with their inquiries, feedback, and requests.
• Build and maintain positive customer relationships.
• Provide accurate and helpful information to customers about products, services, or policies.
• Address customer concerns by conducting thorough investigations, identifying underlying causes, and offering prompt and satisfactory resolutions.
• Process customer contracts, handle transactions, and handle credit applications.
• Provide product or service recommendations based on customer's needs and preferences.
• Update customer information such as customer records and contact information in the company's database.
• Handle customer inquiries via phone, email, and in person.
• Maintain a positive and professional demeanor when interacting with customers, even in difficult situations.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED