Customer Service Associate
About The Position
Holiday Barn Pet Resorts is seeking a part-time Customer Service Associate for our Glen Allen location. As the face of our pet boarding, daycare, and training facility, Customer Service Associates ensure positive relationships are developed and maintained with our furry guests and their owners! Customer Service Associates provide critical face-to-face interaction with pet owners and have the opportunity to help customers choose the best services for their pets, decide on fun playtime activities, pick an appropriate pet grooming service, and schedule boarding stays. Holiday Barn is a high-volume pet resort in Richmond, with the opportunity to discuss pet care with owners on a daily basis. Candidates for this position must be able to take care of all arrival and departure procedures for our guests, meet and greet our customers in a friendly and professional manner, work with customers during pick-up and drop-off, have the ability to multitask and handle a high volume of phone calls in a fast-paced environment with ease. Customer Service Associates are an intuitive part of our "pack" and work within our company's values and brand experience.
Requirements
- Ability to multitask
- Ability to handle a high volume of phone calls in a fast-paced environment with ease
- Ability to lift and push up to 50lbs
- Ability to stand for extended periods
- Ability to bend, stoop, reach, and stretch
- Ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures
- Ability to use Microsoft 365
- Strong communication skills
Nice To Haves
- Love cats and dogs
- Thrives on interacting with people, dogs, cats, and other animals
- Basic pet industry knowledge
- Flexibility - open availability and ready to work weekends and major holidays
Responsibilities
- Ensure positive relationships are developed and maintained with furry guests and their owners.
- Provide critical face-to-face interaction with pet owners.
- Help customers choose the best services for their pets.
- Help customers decide on fun playtime activities.
- Help customers pick an appropriate pet grooming service.
- Schedule boarding stays.
- Take care of all arrival and departure procedures for guests.
- Meet and greet customers in a friendly and professional manner.
- Work with customers during pick-up and drop-off.
- Handle a high volume of phone calls in a fast-paced environment with ease.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
